Information We Collect
When you create an account or use StayNest, we may collect information that you provide directly to us.
- Account details, such as your name, username, and email address.
- Contact information, such as your phone number and location, if provided.
- Booking details, including selected properties, dates, and guest counts.
- Information you submit through reviews, forms, or customer support.
- Technical information, such as browser type and basic usage data, where collected.
We aim to collect only information that is relevant to providing and improving our services.
How We Use Your Information
Information may be used to:
- Create and manage your account.
- Help you explore properties and submit booking requests.
- Communicate booking updates and important service notices.
- Maintain platform security and prevent misuse.
- Improve website functionality and user experience.
- Respond to your questions and support requests.
We will use personal information for purposes compatible with the reason it was collected and as permitted by applicable law.
Data Security
We use reasonable measures intended to protect account information against unauthorized access, alteration, or disclosure.
However, no website or electronic storage system can be guaranteed to be completely secure. You should use a strong password and protect your account credentials.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights concerning consent and certain forms of data processing.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing your request.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain account records, resolve disputes, meet legal obligations, and protect platform security.
Retention periods depend on the type of information and the purpose for which it was collected.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact the StayNest team.
Privacy enquiries
Contact the StayNest team through your designated support email.
This page describes general privacy practices for the StayNest project. Actual practices may vary according to the features implemented and applicable legal requirements.